Question 1

Accepted Answer

Order has been confirmed to started to produce based on contract, usually we do not return the deposit. But for special reasons, please contact our boss to discuss all details.

Question 2

Accepted Answer

I am afraid we can not do that. 30% deposit is a basic and common rule for export business.

Question 3

Accepted Answer

We are 12 years in this business. From a simple product till now, we are building high end projects in many countries. When our hotel project is completed in Dushanbe Tajikistan, our company is warmly received by The President of that country. We have been a rising company with a strong ability of learning and developing, honesty, integrity has been our key values. Your trust is the reason for us to make your job beyond your expectation.

Question 4

Accepted Answer

We thank you for your advice. If there is anything we did not do very well, please feel free to let us know. We will be very appreciated.

Question 5

Accepted Answer

We are cutting blocks to make it, and the polishing and carving works are done by full handmade.To confirm details with your architect takes time, our production is counted from the date of confirming.

Question 6

Accepted Answer

The unit price is for per square meter, but the actual size of the slab can be variable.

Question 7

Accepted Answer

For natural stone, there is no two pieces are same to each other in the world, but that is what we want, we call it “natural beauty”When we deliver a big amount of order, we will do assembling in factory before hand, we lay them out piece by piece to check the color changes, in this way, even there is some changes, we will minimize it. We will put similar colors to each other, and label them. In this way, even the colors change, its very smooth and gradual.

Question 8

Accepted Answer

No we are not high. If you are comparing with a small and new company maybe we are, but you should not just look at the price, you are looking for a supplier who is able to complete your job in a high level. Not to pay low but have a lot of troubles in the future. The potential problems can be:Broken packingDis-ordered productionDifferent colors or quality in one order Etc We have a very professional team to take care of your order, from designer to QC. You want to have a guaranteed service, not to buy cheap to have future troubles. You might spend more money to fix the troubles. What’s more, you will lose the time.

Question 9

Accepted Answer

Yes we can make custom order.

Question 10

Accepted Answer

The price is negotiable, we can offer you discount according to your order quantity,If you are buying in bulk for an order.

Question 11

Accepted Answer

Yes, of course. small samples are for free and you need to afford the courier fees. if you are in china, we will pay the courier fees.

Question 12

Accepted Answer

We offer free sample, but you should pay for the shipping cost.The charge could be returned back when there is an order.

Question 13

Accepted Answer

For most projects, once we know the material type, dimension, details of drawing, packing requirements and quantity, we can provide you with a price quote within 24 hours.

Question 14

Accepted Answer

All the products we make are based on your order. We do not have inventory

Question 15

Accepted Answer

We begin stone career from 2006,so relatively we are more experienced.

Question 16

Accepted Answer

We are very glad to accept small orders. We consider sample order is a way to build up trust. However small order will cost a bit higher depends on the item because of extra work. We hope your understanding.

Question 17

Accepted Answer

For which products ? and whats the quantity ?Our production ability is big.Our monthly production ability is as below:1. 15,000-30,000m² of tiles, depends on how complicated it is.2. 500-2,000m² of marble medallions.3. 5,000-10,000m² of mosaic tiles.Complete project like facade for hotel and palace will take longer depends on the scale of work.

Question 18

Accepted Answer

We are able to work with:1. T/T ( 30% in advance and 70% before delivery)2. L/C at sight 3. Western union 4. Alibaba trade assurance

Question 19

Accepted Answer

Our showroom and export company is located in Guangzhou City, its 25 mins away from airport, and 25 mins from downtown Guangzhou. Guangzhou is a city near HONG KONG, around 2 hours by train. We have two factories, one is located in Yunfu City, its the biggest stone city in Canton province. The other factory is located in Shuitou City which near Xiamen,it is the biggest stone market in China.

Question 20

Accepted Answer

Our main products including: marble and granite tiles, medallions, mosaic, agate slabs, moldings, stairs, railings, as well as marble fireplaces, fountains, etc. Our strength is to provide complete solution of luxury house decoration, to provide one -stop solution for supply and apply. We have been working in this field for over 12 years, we have a design team who is able to work with AUTO-CAD, 3D max to make sure the job is precise and absolutely correct. And because of this, we have earned any repeated customers in over 30 countries. You may visit our website to see our previous project www.pfmstone.com

Question 21

Accepted Answer

We are a group company. Guangzhou company is an engineered company who is specialized in stone decoration project and stone related export business. We have two factories, one is stone processing factory, which can produce tiles, moldings, columns, mosaic and so on. The other factory is specialized in producing beautiful marble medallions. We also have our quarries overseas, one is limestone quarry, one is white marble quarry, as well as oversea factory in Tajikistan. We have a 1000m2 showroom in Guangzhou city near airport, 25 mins from downtown, it’s the most luxury showroom for marble, granite, onyx, and agate, we suggest your visit. For more details, you can visit www.pfmstone.com

Question 22

Accepted Answer

Dear Customers, Today we would like to share true case which has happended to our customer in Phnom Penh,Cambodia.This nice building is 33 floors high,and it's the TOP grade office and condo building locally. Our company has taken the contract of the most stone floors and wall cladding in this project, but for lobby area, the client bought directly from Italy, the calacatta white marble. However because of wrong installation, they have caused a huge trouble, after two weeks, the yellow stains started to come from inside of bottom. Like the below pictures. They have used black cement to install the white stone without any protection due to lack of experiences of applying marble. They have tried many methods locally but failed.To help our client to get out this situation to meet the grand opening date, we sent one technician from our team and started to save the marble floors.  We did the below process:Step 1: Grinding off the Surface                                               Like the below video :https://youtu.be/MN_kuHBZMFE Step 2: Pour Enough The Chemical Liquid On The Surface  Step 3: Cover The Surface With Tissue Paper, And Seal It With Plastic Film, Keep It For 5-8 HoursThe result is very obvious, check the below video: https://youtu.be/uGlWxvswCUM Step 4: Clean With WaterLike the below video : https://youtu.be/h5QhryLZHbE Step 5: Polish The Floor Againthe polishing material we use is as below: PFM company has been specialized in marble since year of 2006. We have accumulated rich experiences in marble projects.  We have done projects throughout 36 countries. We would like to remind all our customers kindly, to buy marble is easy, but apply it correctly, and to maintenance it correctly is also equally important!We hope this file could do you any help in your coming projects, thank you for your time !                                                                     best regards,                                                          PFM technician team                                                                         Sept. 2018

Question 23

Accepted Answer

Description of marble water fountain details PFM received a large marble water fountain project from east Europe in 2018. The marble fountain size is 12m (39.37ft) length by 7.6m (25.57ft) height. We produced this large marble water fountain with Spain cream marfil marble and Hunan white marble as client's requirement. It spent 60 days to finish and load in 3 containers ship to the destination.During the project, we provided many feasible plans based on our experiences and submitted better solutions more than our customer's consideration. We controlled each steps including drawing correction, carving quality and exquisite details, measurement, package mark on each part and installation suggestion. To reliably provide our customer full solution with highest level of professionalism. 3D DESIGN Making 3D Rendering According To Client's Request                          Spain Crema Marfil                                                                                          Hunan White Marble THE PROCESS check the handcraft carving video: https://www.youtube.com/watch?v=Ex6gF6OLG70&feature=youtu.be WATER SPRAY SYSTEM TEST Want to know more details, please check the below video : https://youtu.be/eMHhr90clGs CONTACT US

Question 24

Accepted Answer

With a simple, regular maintenance program, natural stone will last far longer than the building in which it was installed.PFM-Let stone create its own legend building stone      stone building        natural stone

Question 25

Accepted Answer

Themain difference between all three is that Granite and Marble are natural stoneand while Quartz is a machine processed natural stone We produce and process kinds of marble stone see more There are many types or grades under the general name of "granite" (in deed, their nomenclature is different), and their costs vary see more

Question 26

Accepted Answer

There are many factors affecting the price of stone,mainly availability, supply, color and freight. Some stones are readilyaccessible, while others exist in remote locations. Due to weather conditions,some natural stones are only accessible during certain times of the year.

Question 27

Accepted Answer

It varies! Each and every job is different and an exact price is easy to put together either with a simple drawing of your cabinet layout or with a quick in-home visit to measure. That said, you can budget roughly $60.00 to $75.00 per square foot for an average kitchen. It only takes about five minutes to put a quote together so please don't hesitate to call or email for an exact price.granite              table-board material                Kitchen decoration

Question 28

Accepted Answer

A multitude of factors comeinto play when determining the cost of a particular stone at any given time.Market demand, quality, ease of extraction, availability, and transportationare a few notable variables. The advantage to making cost an issue is that itopens the door to exploring alternatives based on the original parameters.  Within a particular material, efficiency oflay-out for the slab sizes available, and logistics of getting to the point ofuse are the most prevelent factors.

Question 29

Accepted Answer

Large projects typicallyyields a more efficient use of manpower to template and install. This may betrue of material selections as well

Question 30

Accepted Answer

The time of delivery is four weeks after we receive the deposit.PFM will ship the goods via any port in CHINA, the main port we usually ship is Guangzhou and Shenzheng port.

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